Who to contact
The Raven & Clover editorial operation publishing ravenandclover.com is responsible for the processing described in this notice. Questions and information-rights requests should be sent to support@ravenandclover.com.
An external store, platform or support organisation acts under its own privacy arrangements. This notice does not describe those separate services.
What information is involved
We do not provide registration, newsletters, checkout or an on-site contact form. An email you choose to send contains your address, the message and any name or attachments you include.
A page request also involves technical information such as an IP address, requested URL, time and browser information. The hosting service may keep operational records to deliver, secure and troubleshoot the website.
Reasons for handling information
Editorial correspondence is used to answer requests, assess corrections and keep an appropriate record of the exchange. The basis is our legitimate interest in running the publication and communicating with people who contact it, balanced against their rights.
Website delivery and security also serve legitimate operational interests. Specific legal obligations may require retention or disclosure. An enquiry is not treated as permission to add you to a marketing list.
How retention is decided
Messages are kept while needed for their purpose: resolving the enquiry, documenting an editorial correction or addressing an ongoing dispute or legal requirement. We consider relevance and sensitivity rather than keeping everything indefinitely.
Technical-record retention depends on the hosting provider’s arrangements and the needs of any incident investigation. Records connected to a security incident or legal obligation may need to be kept for that purpose.
Who may have access
Correspondence may be read by editorial people who need it for the enquiry. Email and hosting providers process relevant information in delivering their services; applicable safeguards are required where processing involves a transfer outside the UK.
We do not sell personal information or share it to create advertising profiles. A disclosure may be necessary to comply with law or investigate abuse, subject to the applicable rules.
Other websites and services
These pages contain no advertising analytics or embedded social feeds, and their fonts and scripts are served with the website. Following a resource or game link starts a separate request to another operator.
That service may receive normal connection information and use its own cookies or account systems. Check its privacy information before sharing details, signing in or buying something.
The tools do not send us answers
Planner settings, countdown state, currency calculations and reflection responses are processed in the open page. Our tool code does not transmit them, create a user profile or retain them for your next visit. Reloading or closing clears this temporary state.
The page writes one persistent preference when you dismiss its storage notice: localStorage key raven_notice with value dismissed. It records the dismissal, not your plan, quiz answers or identity.
Browser-memory informationYour choices and rights
Applicable UK data protection law provides rights including access, correction, erasure, restriction and objection, with portability where its conditions are met. Rights have legal limits and exceptions; processing based on legitimate interests can be challenged.
Send a request to support@ravenandclover.com with enough detail to identify the matter. You may raise a concern with the Information Commissioner’s Office. Contacting us first can help resolve an issue, but does not remove your right to complain.
ICO: raising a concern ICO: information rightsYoung readers and messages
Reading and using the tools does not require children to supply personal details. Reflection responses are not collected as a child’s record.
A young person who wants to correspond should involve a trusted adult and limit what they send. If you believe unnecessary information about a child has reached us, contact the editorial address so we can consider suitable action.
When this information changes
We revise this notice when the purposes or methods described here change. New processing should be explained before it starts rather than assumed to be covered by an old description.
For clarification about an existing enquiry or this notice, write to support@ravenandclover.com. Questions about an external game account must be addressed to that operator.